Getting Started

How do I turn on my tablet?

Press and hold the power button for 3 seconds and then release it. A bubblegum logo will appear on the screen. The tablet is now on and will take a few seconds to load up.

How do I unlock the home screen?

Place your finger on the icon that looks like a lock and drag your finger to the right. Do not lift your finger while doing this. Your tablet is now unlocked.

How do I see all the apps on my tablet?

Touch the icon on the bottom of the screen that looks like a golf ball — this opens a menu page showing all the apps installed on the tablet.

How do I turn my tablet off?

Press the power button and hold it for 3 seconds. A notice will appear on the screen asking if you want to switch the tablet off.

How do I lock the screen?

Press the power button once only and the screen will lock and switch to sleep mode.

How do I wake the tablet from sleep mode?

Press the power button once and the screen will light up. Then unlock the screen by dragging the lock icon to the right.

How do I turn the volume up or down?

Press the volume up or down buttons on the top of the tablet on the left hand side.

Charging & Battery

How long do I need to charge my tablet for?

The first time you charge your tablet, please let it charge for 6 hours. After that, you will only need to charge it for 4 hours.

How do I know that my tablet is charging?

While the tablet is connected to the charger and the power supply is switched on, a battery icon will appear on the screen of the tablet.

My tablet does not turn on — what should I do?

Please make sure you let the tablet charge overnight and then attempt to switch it on. Ensure you hold down the on button for 3 seconds. If the problem persists, use the mini USB cable to charge your tablet. Still stuck? Contact our support team.

Memory, Storage & Connectivity

What memory card can I use for my tablet?

The tablet takes a mini SD card and can take a memory card of up to 32 GB.

What do I use the mini USB slot for?

The cable provided in the box slots in there, and you can connect it to your home PC to transfer data or to charge your tablet. You can also use it to connect a memory stick or a 3G dongle to your tablet.

Can I use a 3G dongle with my tablet?

Yes — use the mini USB adaptor cable provided in the box to connect your 3G dongle.

How do I download applications from the internet?

Make sure Wi-Fi is enabled and connected, then access an app store through the browser to select and download the applications you want.

Care & Troubleshooting

The screen does not rotate when I turn the tablet?

Open settings and select display, place the tablet on a flat surface, and select the G-sensor option. The tablet will recalibrate over about 30 seconds.

How do I clean my tablet screen?

You can wipe the screen with a clean cloth or tissue paper. Do not use water or chemicals!

My tablet does not boot up past the Bubblegum home screen?

If your tablet does not boot up past the bubblegum logo screen, you will need to do a hard reboot of the tablet. If you're unsure how, get in touch and we'll walk you through it.

STEM & Educational Kits

Do your STEM kits come with everything needed to get started?

Yes — each kit includes all the parts and instructions you need to build and play straight out of the box. If a kit needs batteries to run (for motorised or electronic projects), we'll always note that on the product page.

What age are your STEM & educational projects suitable for?

Our STEM range spans roughly ages 3–15, with simpler building sets for younger children and more advanced electronics and robotics for older kids. Each product page lists a recommended age range to help you choose.

Can my child use the STEM kits on their own?

Many of our kits are designed for independent play, but younger builders may need a hand getting started, and a little adult supervision is recommended for kits with small parts or batteries. The instructions are clear and kid-friendly so the focus stays on learning and fun.

Lifestyle & Accessories

What kinds of lifestyle products do you offer?

Our lifestyle range is all about playful, everyday gear for kids — from bags and pool floats to fun gadgets that make every day a little more exciting. Browse the Lifestyle collection to see what's in stock.

Which accessories do you stock, and are they only for tablets?

We carry accessories like headphones, earphones and add-ons. Some are designed to pair with our tablets, while others work with any device — each product page tells you exactly what it's compatible with. Have a look at the Accessories collection.

Shopping & Support

Where can I buy Bubblegum products?

Right here in our online store — and at leading retailers nationwide: PNA, Toy Kingdom, Makro, Toys R Us, Checkers Hyper, Loot, Takealot and Hamleys.

What ages are your products for?

Our preloaded educational tablets are designed for 3–12 year olds, with tablets and laptops for 13 years and beyond. STEM projects suit ages 3–15, and our lifestyle gear is fun for all ages.

How do I contact BubblegumSA?

Call us on +27 (0)21 447 2497, visit us at 4 St. Michaels Business Park, Observatory, Cape Town, or use the form on the Contact page.

What if my product arrives faulty or stops working?

All Bubblegum products are covered by a warranty. If anything arrives faulty or stops working as it should — whether it's a tablet, a STEM kit, a lifestyle item or an accessory — get in touch with our support team and we'll help put it right.

Still have questions?

Talk to a real person. We're based in Observatory, Cape Town and we know our products inside out — give us a call or pop in.